Privacy Policy

1. Introduction

Success Systems (here after “Recharge”, “we”, or “us”) respects individual privacy and values the confidence of our customers, employees, consumers, business partners and others. This privacy policy (“Policy”) explains how we collect, use and share information from our users of our Services.

This includes Personal Information collected and processed by us when you access our websites, (including https://www.successsystems.live (the “Website”)), the Recharge payments app, and/or any of our services that link to this Policy (collectively, our “Services”).

This Policy describes the Personal Information that we gather from you on the Services, how we use and disclose such Personal Information, your rights and choices with respect to your Personal Information, and how you can contact us if you have any questions or concerns.

2. Information for our Merchants

When you install the Services, we receive Personal Information about you as set forth below:

  • We collect your name, business address and mobile number
    • We require this information to provide you with our service, for example to be able to contact you, properly show dates on your checkout, and correctly format invoice information.
  • We collect information about the Recharge hosted websites you visit, as well as information about how and when you visit, your network information (such as the IP address).
    • We need this information to give you access to and improve our Services.
  • We collect Personal Information on your customers that you share with us or that customers provide to us while shopping or during checkout.
    • We use this information to provide you with our Services and so that you can process orders.
  • We will also use Personal Information in other cases where you have given us your permission.
  • We may anonymize, de-identify, and aggregate this information for purposes of creating and distributing case studies industry reports and for conducting research and development efforts in connection with improving our Services.

3. Information for our Merchants’ Customers

When you purchase something from a store for which we host the checkout, we collect the Personal Information your customers provide us as set forth below.

  • We collect each customer’s name, email address, shipping address, and billing address.
    • We require this information in order to provide you and your customer with our Services.
  • We collect each customer’s credit card or PayPal information.
    • We require this information in order to bill your customer and fund your business.
  • When customers browse your checkout and create orders, we collect information about their computer and network traffic.
    • We use this information for security purposes and to provide you and your customer with our Services.
  • We will also use Personal Information in other cases where you have given us your express permission.
  • We may anonymize, de-identify, and aggregate this information for purposes of creating and distributing case studies industry reports and for conducting research and development efforts in connection with improving our Services.

4. Information for our Partners

Partners are individuals or businesses who have partnered with Recharge to provide an integration or a service to the merchants who use the Recharge platform. When you register as a Recharge Partner, we collect information about your business in order to accurately present information about your business to our merchants.

  • We collect a Partner’s name, address, phone number, and email address.
    • We require this information in order to work with you, confirm your identity, and contact you.
  • We collect information about the Recharge pages you visit and how you use your account. This includes network and computer information, such as your IP address and Browser.
    • We use this information to give you access and improve our services.
  • We collect Personal Information about your customers that you share with us or that they provide to us directly.
    • We use this information to work with you and to provide our Services to your customers.
  • We will also use Personal Information in other cases where you have given us express permission.

5. Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask you for your Personal Information for a secondary reason like marketing, we will either ask you directly for your express consent or provide you with an opportunity to opt out of such uses of your Personal Information.

How do I access my personal information?

You can access, amend, and correct your Personal Information anytime. Both merchants and their customers have full access to update or delete their Personal Information from the merchant admin access or the Customer Portal. If you are unable to change any Personal Information, please contact us to make the changes. It is important to remember if you delete or limit the use of your Personal Information, our Services may not function properly.

6. Disclosure

Except as described in this Policy, we will not disclose your Personal Information that we collect on the Services to third parties without your consent. We may disclose Personal Information to third parties if you consent to us doing so, as well as in the following circumstances:

  • Affiliates. We may share any Personal Information we receive with our affiliates for any of the purposes described in this Policy.
  • Vendors and Service Providers. We may share any Personal Information we receive with vendors and service providers retained in connection with the provision of our Services as described in Section 9 below regarding “Information shared with Third-Party Services”.
  • As Required by Law and Similar Disclosures. We may access, preserve, and disclose your Personal Information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your Personal Information may occur if you post any objectionable content on or through the Services.
  • Merger, Sale, or Other Asset Transfers. We may transfer your Personal Information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.
  • Consent. We may disclose your Personal Information with your consent.

7. Information shared with Third-Party Service Providers

Our third-party providers will only collect, use and disclose your Personal Information to the extent necessary to allow them to perform the services they provide to you and to us.

  • We may share customer name, email, phone, shipping and billing address information of a merchant’s customers with the Platform.
    • We provide this information to the Platform in order to provide our merchants with our Services.
  • We may share credit card and billing address information of a merchant’s customers with payment gateways.
    • We provide this information to payment gateways in order to provide our merchants with our Services.
  • We may share shipping address information of a merchant’s customers with address validation and fulfillment services.
    • We provide this information to fulfillment services in order to provide our merchants with our Services.
  • We may share your Personal Information with other third-party service providers if you have asked us to do so or have given your consent.

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your Personal Information will be handled by these providers.

8. Security

We make reasonable efforts to protect your Personal Information by using physical and electronic safeguards designed to improve the security of the personal Information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your Personal Information.

9. Retention

We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when your Personal Information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the specific retention period, we take into account various factors, such as the type of Services provided to you, the nature and length of our relationship with you, and any mandatory retention periods provided by law and the statute of limitations.